07.05.08
Action on Elder Abuse has welcomed the introduction of quality star ratings for care homes and services by the Commission for Social Care Inspection (CSCI).
The new quality ratings system ranges from zero (poor) to three (excellent) stars. Around 70 per cent of all registered providers have achieved an excellent three star or a good two star rating. Three percent of all 24,370 providers fall into the poor category. The rest (24 per cent) are adequate, with the remainder being either new services that have not been given a rating yet, or services that are subject to enforcement action by CSCI.
The CSCI reports include a break down of how well the service meets national minimum standards. The standards are grouped into outcomes, and for a care home for adults this would be: Choice of home; individual needs and choices; lifestyle; personal and healthcare support; concerns, complaints and protection; environment; staffing; conduct and management of the home.
Gary FitzGerald, chief executive of Action on Elder Abuse, said: “We all understand the star rating of hotels, and this system should help understand care services equally well. People will now have an easy to read indicator about standards, quality of care and performance of individual providers and we applaud those providers who have achieved a rating of excellent. They should be seen as champions within the sector.”
SOURCE: PPMagazine
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