By Jim Campbell
28th August 2010
FAMILIES of residents living at Shalom Toowoomba Nursing Home were left shocked yesterday after learning the home had been hit with sanctions by the aged care watchdog.
The McDougall Street nursing home has been banned from taking in any new residents for six months under the punitive measures announced by the Department of Health and Ageing on Thursday.
A statement from the Minister for Ageing Justine Elliot said the Aged Care Standards and Accreditation Agency had identified serious risks to the health, safety and well-being of residents.
The Minister said areas of serious risk included inadequate staff training, inadequate clinical supervision and inappropriate delivery of the care required.
The home, which was formerly the Rangehaven Nursing Home on Tourist Road, relocated and reopened earlier this year after an $18 million redevelopment.
The horrified daughter of one resident, who did not want to be named, said she was devastated at the situation her mother was now in.
“We thought we’d done our homework in putting our mum in the best place,” the woman said.
She said she had already lodged several complaints with Shalom management regarding her mother’s care.
The woman said carers had not managed her elderly mother’s diet properly, they had neglected to cut her toenails and they had even confused her mother with another resident who had become seriously ill.
“They mixed up the names and called me with a condition update about someone else who was really unwell.
“It was horrible,” she said.
Another woman whose parents are in the nursing home said she felt uncomfortable telling staff her concerns about her parents’ care.
She said she had been told there would be a meeting on Monday night to discuss the situation with residents and their families.
The department and the ACSAA will visit the home every day until the “serious risks” to residents have been addressed.
A detailed report regarding the investigation will be published on the ACSAA website in coming months.
SOURCE: The Chronicle, Australia
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